Refund policy

Last Updated: October 19, 2026

At ATNLEWHI, we want you to feel confident when shopping with us. This Return and Refund Policy explains how to request a return, which conditions apply to returned products, and how refunds are reviewed and processed.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided the item meets the requirements described in this policy. To help us review your request, please ensure that:

The return request is submitted within the applicable 30-day period.
The product is unused and in its original condition, with its original packaging and accessories where reasonably possible.
You can provide your order number or another valid proof of purchase.
The item is not excluded from returns under this policy or applicable law.

Certain products may have additional eligibility conditions because of their nature, condition, or applicable legal requirements. Please contact our support team if you are unsure whether your item qualifies for a return.

2. How to Request a Return

To begin a return, please follow these steps:

Email our customer service team at support@atnlewhi.com.
Include your order number, the name of the item, and the reason for your return request.
Provide photographs or other supporting information if the product is damaged, defective, or different from what you ordered.
Wait for our team to review your request and provide return instructions where applicable.

Please do not mail an item back before receiving the applicable return instructions. Sending an item to an unapproved address may delay the review of your request.

3. Return Shipping

For returns requested because you changed your mind or no longer need the product, return shipping costs may be the customer's responsibility.

If you receive an incorrect, damaged, or defective item, please contact us before arranging a return. We will review the issue and advise you on the appropriate next steps. Where a return is required because of our error or a confirmed product issue, applicable return costs will be handled in accordance with applicable law and the arrangements confirmed by our support team.

4. Refund Review and Processing

Once a returned item has been received, we may inspect it to determine whether it meets the applicable return requirements. We will notify you of the outcome by email.

When a refund is approved, it will generally be issued to the original payment method used for the purchase, unless another method is required by law or mutually agreed upon.

After the refund has been initiated, it may take approximately 5–10 business days for the funds to appear in your account. Actual posting times depend on your bank, card issuer, or payment provider and may occasionally take longer.

Shipping charges, promotional discounts, and other amounts associated with an order will be reviewed in accordance with the order details, this policy, and applicable law.

5. Items That May Not Qualify for a Return

Except where required by law or otherwise stated by ATNLEWHI, the following items or circumstances may not qualify for a return or refund:

Gift cards and other non-returnable digital products.
Products damaged through misuse, neglect, unauthorized modification, or improper handling after delivery.
Items that have been used, altered, or damaged beyond what is reasonably necessary to inspect them.
Return requests submitted after the applicable return period.
Items specifically identified as non-returnable before purchase, where such restrictions are lawful.

These exclusions do not affect any mandatory rights or remedies available to customers under applicable consumer protection laws.

6. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from the product ordered, contact us as soon as reasonably possible.

Include your order number, a clear description of the problem, and photographs where appropriate. This information helps us assess the issue and determine a suitable resolution.

Depending on the circumstances and applicable legal requirements, a resolution may include a replacement, repair where applicable, or refund. We will communicate the next steps after reviewing your request.

7. Order Cancellation

If you need to cancel an order, contact us as soon as possible at support@atnlewhi.com and include your order number.

We will check whether the order can still be canceled. Requests received before processing or dispatch may be easier to accommodate, but cancellation cannot be guaranteed once fulfillment has begun.

If your order has already been shipped, you may need to follow the return procedure described in this policy. Any refund resulting from a cancellation will be handled in accordance with applicable law and the circumstances of the order.

8. Exchanges and Replacements

If you would like a different item or need a replacement for a product issue, please contact our customer service team. Exchange and replacement options depend on product availability, the reason for the request, and the applicable return conditions.

We will explain the available options before proceeding with an exchange or replacement.

9. Refund Delays

If you have received confirmation that your refund was issued but the funds have not appeared in your account, please first check with your bank, card issuer, or payment provider.

If the refund remains unavailable, contact us with your order number and refund confirmation details so we can review the transaction.