Privacy policy

Last Updated: October 19, 2026

At ATNLEWHI, we understand the importance of protecting your personal information. We are committed to handling your information responsibly and providing a shopping experience that respects your privacy. This Privacy Policy describes the types of information we collect, how we use and disclose it, and the choices available to you when you visit our website, communicate with our team, or place an order.

1. Information We Collect

The information we collect depends on how you interact with our website and the services you use. This may include the following:

Information You Provide

  • Your name and contact information, including email address and phone number.
  • Billing and shipping addresses associated with your orders.
  • Order details, purchase history, and transaction-related information.
  • Information you provide when contacting customer support or submitting a request.
  • Account details and other information you voluntarily provide through our website.

Information Collected Automatically

When you browse our website, certain technical and usage information may be collected automatically. This may include your IP address, browser type, device characteristics, operating system, time zone, referral source, pages visited, and interactions with website features.

Information from Service Providers

We may receive information from third parties that support our business, such as payment processors, shipping providers, analytics services, and advertising partners, where applicable.

2. How We Use Your Information

We use personal information for legitimate business and operational purposes, including:

  • Accepting, processing, fulfilling, and delivering customer orders.
  • Managing payments, refunds, returns, and order-related inquiries.
  • Communicating order confirmations, delivery updates, and important service notices.
  • Responding to customer questions and providing customer support.
  • Maintaining website functionality and improving our products and services.
  • Detecting suspicious transactions, preventing fraud, and protecting website security.
  • Understanding shopping activity and website performance through analytics.
  • Providing marketing communications and relevant advertisements where permitted by law.
  • Complying with applicable legal obligations and resolving disputes.

3. Payment Information

Payments submitted through our online store are handled by the applicable payment processors and payment service providers. Depending on the payment method selected, these providers may collect and process information necessary to authorize and complete your transaction.

We do not intentionally store complete payment card numbers or card security codes in our own customer records. Payment information is subject to the applicable provider's security practices and privacy policy.

4. Cookies and Online Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential website functions, remember preferences, maintain shopping cart activity, analyze visitor behavior, and measure or personalize advertising where applicable.

You may be able to control certain cookies through your browser settings or the privacy preference tools available on our website. Blocking some cookies may affect the performance or availability of certain website features.

Where required by applicable law, we will provide appropriate choices regarding non-essential tracking and advertising technologies.

5. When We Share Information

We may disclose personal information to selected third parties when necessary to provide our services, operate our website, complete transactions, or meet legal obligations. These parties may include:

  • E-commerce and website hosting service providers, including Shopify where applicable.
  • Payment processors and transaction service providers.
  • Shipping, delivery, and order fulfillment companies.
  • Customer service, website analytics, and technical support providers.
  • Advertising and marketing partners, where these services are used.
  • Government authorities, regulators, or legal representatives when disclosure is legally required.

We may also disclose relevant information in connection with a business merger, acquisition, restructuring, or transfer of assets, subject to applicable legal requirements.

6. Advertising and Analytics

We may use third-party analytics and advertising services to understand how visitors use our website, evaluate marketing performance, and display relevant advertisements.

These services may use cookies, online identifiers, and usage information in accordance with their respective policies. Depending on the technologies enabled on our website and the privacy laws applicable to you, certain disclosures may qualify as targeted advertising or the sale or sharing of personal information under those laws.

Where applicable, you may exercise your privacy choices through available website privacy controls or by contacting us directly.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, accounting, fraud prevention, and compliance with legal requirements.

The retention period depends on the type of information, the reason it was collected, applicable legal obligations, and whether the information is needed to resolve a dispute or enforce an agreement. When information is no longer required, we will take appropriate steps to delete or de-identify it, subject to applicable law.

8. Your Privacy Rights and Choices

Depending on your state or country of residence, you may have certain rights concerning your personal information. Where applicable, these may include the right to:

  • Request access to personal information we maintain about you.
  • Request correction of inaccurate personal information.
  • Request deletion of eligible personal information.
  • Obtain a copy of certain information in a portable format.
  • Opt out of certain targeted advertising or the sale or sharing of personal information.
  • Withdraw consent where processing is based on consent.

To make a privacy request, contact us using the details provided in the Contact Information section. Please describe your request and provide enough information for us to identify the relevant account or transaction. We may request reasonable verification before processing certain requests.

We will handle eligible requests in accordance with applicable law. You will not be unlawfully discriminated against for exercising privacy rights available to you.

9. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access to information is limited where appropriate to support our business operations and service providers.

No method of transmitting or storing information online can be guaranteed to be completely secure. Although we take reasonable precautions, we cannot promise absolute security.

10. Children's Privacy

Our website is intended for a general shopping audience and is not directed toward children under 13 years of age. We do not knowingly collect personal information directly from children under 13 without legally required authorization.

If you believe a child has provided personal information to us inappropriately, please contact our support team so we can review the matter and take suitable action.

11. Third-Party Websites

Our website may contain links to websites, applications, or services operated by third parties. Those services may have separate privacy practices and terms that we do not control. We encourage you to review their privacy policies before submitting personal information through their platforms.

12. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

Updates will be published on this page with a revised last updated date. We encourage you to review this policy periodically to remain informed about how we handle personal information.

13. Contact Information

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or need assistance concerning your personal information, please contact our customer service team.

Business: ATNLEWHI
Customer Service: 24/7
Address:
987 Union Ave, 5F
Bronx, NY 10459
United States

Phone: +1 (646) 809-1021

Email: support@atnlewhi.com